Shipping & Delivery
Essentest.com is pleased to offer free shipping on all orders within Australia. Our goal is to ensure that you receive your premium home decor products promptly and efficiently.
Shipping Charge
We offer free shipping on all orders, with no shipping charges applied across Australia.
Delivery Time
We are committed to processing and shipping your orders as quickly as possible. Please note the following estimated times:
- Processing Time: 1 to 2 business days
- Transit Time: 3 to 5 business days
Delivery times may vary based on your location and potential delays with the shipping carrier. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Order Tracking
After your order has been shipped, you will receive tracking information via email. You can also track your order by following the link in the email. Please allow up to 24 hours for tracking information to be updated.
Order Cancellation
Orders can be canceled if they have not yet been shipped. Once your order is in transit, we are unable to process cancellation requests.
Address Changes
If you need to update your shipping address, please contact us within 12 hours of placing your order to ensure that the address is updated before shipment.
Delivery Issues
If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Contact Information
For any questions or assistance, please contact us:
- Email: support@essentest.com
- Phone: +61 732-440-2023
- Address: 171A Magill Road, Maylands SA 5069, Australia
- Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT+10:00)
Thank you for choosing Essentest.com. We look forward to providing you with exceptional service.