FAQs

How can I place an order on Essentest?

Placing an order with Essentest is easy! Simply browse our curated collection of premium home decor, select the items you love, and add them to your cart. Proceed to checkout, review your order details, and securely complete your purchase.

What payment methods do you accept?

We accept various payment methods for your convenience, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

Do you offer international shipping?

Currently, we offer shipping within Australia. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping Policy or contact us for more information.

What is your shipping policy?

We aim to process and ship orders as quickly as possible. Once your order is confirmed, please allow 1-2 business days for processing and 5-8 business days for delivery within Australia. For more details, please refer to our Shipping Policy.

What is your return policy?

We want you to be completely satisfied with your purchase from Essentest. If for any reason you're not happy with your order, you can return eligible items within 30 days of delivery for a full refund or exchange. Please review our detailed Refund policy for more information.

Are your products eco-friendly and sustainable?

At Essentest, we are committed to sustainability and eco-conscious practices. We strive to offer a selection of products made from sustainable materials, recycled materials, or produced using environmentally friendly processes whenever possible.

Can I track my order?

Absolutely! Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery and stay updated on its progress.

Do you offer interior design consultations or recommendations?

While we do not provide formal interior design services, our team is here to assist with product recommendations and design advice. Feel free to contact us via email or live chat, and we'll be happy to offer personalized tips to help you create the perfect look for your space.

How can I contact Essentest customer support?

We're here to help! If you have any questions, concerns, or feedback, please don’t hesitate to contact our customer support team. You can reach us via email at support@essentest.com.

Are the images on your website accurate representations of the products?

We strive to provide accurate and detailed product images on our website. However, slight variations in color, texture, or finish may occur due to differences in monitor settings and photography lighting. If you have any specific questions about a product's appearance, feel free to contact us for more