Return & Refund Policy

At Essentest.com, we're dedicated to ensuring you absolutely love your home decor purchases. If for any reason your new decor isn’t quite right, our return process is designed to be as smooth and effortless as possible.

30-Day No-Hassle Returns

  • Return Window: You have a generous 30 days from the date of delivery to return any item for a full refund or exchange. We want you to be delighted with every purchase!

Completely Free Returns

  • No Fees, No Fuss: Returning items is free of charge. We cover all return shipping costs to make the process as easy as possible for you.

Return Conditions

  • Original Condition Required: To ensure a seamless return, items must be returned in their original, unused condition and packaging. Unfortunately, products that are damaged or not in their original condition may not be eligible for a refund or exchange.

How to Return an Item

  1. Get in Touch: Simply email our customer service team at support@essentest.com to start the return process. Include your order number and reason for the return so we can assist you promptly.

  2. Return Instructions & Label: Our team will send you detailed return instructions along with a prepaid shipping label to make sending your item back a breeze.

  3. Pack & Ship: Securely pack the item in its original packaging, attach the prepaid shipping label, and drop it off at your nearest shipping location.

  4. Refund Process: After we receive and inspect your returned item, we’ll promptly process your refund. Expect to see the funds credited to your original payment method within 5-7 business days.

Easy Exchanges

  • Swap It Out: If you’d like to exchange your item for a different size, color, or style, contact us at support@essentest.com. We’ll guide you through the return and exchange process to ensure you get exactly what you want.

Additional Information

  • Damaged or Defective Items: If you receive an item that’s damaged or defective, let us know right away at support@essentest.com. We’ll arrange a replacement or refund at no extra cost to you.

  • Refund Timing: Refunds are usually processed within 5-7 business days after we receive your return. Please note that the time it takes for the refund to appear in your account may vary depending on your bank.

Contact Us

For any questions or additional assistance, don’t hesitate to reach out to our friendly customer service team. We’re here to ensure your shopping experience with Essentest.com is nothing short of exceptional.

  • Email: support@essentest.com
  • Phone: +61 423 886 176
  • Address: 171A Magill Road, Maylands SA 5069, Australia
  • Business Hours: Monday to Friday, 11:00 PM - 7:00 AM (AEST, GMT+10:00)

Thank you for shopping with Essentest.com! We look forward to helping you create your perfect home.